Frequently Asked Questions

Frequently Asked Questions

Ordering

What if I don’t see my department on the order form picklist?

Scroll to the bottom of the picklist and select “Department not listed.” Enter your department name in the description field. Parking & Transportation (P&T) will review the request and either create a new department or assign it to an existing account.

What do I do if I have more than 2 chart-string for my orders?  

Only 2 chart strings are allowed per order. If you need more, please submit additional orders.

Can I have  someone else pick up my permit order for me?  

Yes. The person picking up the order must bring:

  • The order number

  • A Cal ID

Order Processing & Changes

What is the processing time for Dept orders? 

The processing time is up to 3 business days, you will be notified via email when the order is ready to be picked up.

Can I cancel the order that is already approved?  

Orders cannot be canceled once processed. A one-time exception may be made with manager approval. Please contact P&T immediately.

I accidentally clicked approve order instead of deny, what do I do?  

Contact P&T immediately. If the order has not yet been processed, it may be canceled. Processed orders cannot be canceled.

I clicked deny order submitted by my department requestor. What do I do?

 A new order must be submitted.

Billing & Renewals

Can I renew permits for the next fiscal year and charge them to the current budget year?

Yes. During the renewal period (beginning in June each year), departments may choose to bill permits to either the current or next budget year.

Pickup & Delivery

Can permit orders be mailed to my department?  

No. P&T does not mail or deliver interdepartmental permit orders. All orders must be picked up in person at the P&T office.

Technical Issues & Troubleshooting

I’m having a technical issue with the order form. What should I do? 

Try the following steps:

  1. Confirm which browser you are using (Chrome, Firefox, etc.).

  2. Close the browser, reopen it, and try again.

  3. Check your internet connection by visiting a stable website (e.g., a major news site).

If the issue continues, email prktrans@berkeley.edu and your request will be escalated to technical support.

I'm getting an error message for chart string, what do I do?  

The order form validates chart strings automatically. Confirm:

  • All fields are entered correctly

  • The chart string is valid

If needed, contact your department approver to verify the correct chart string.

Email Notification

I did not receive an email notification for the order I placed.  

  • Check your spam or junk folder

  • Confirm you used a @berkeley.edu email address (required)

If you still do not see the email, contact P&T.

It's been more than 3 business days and I have not received a status update on order.  What do I do? 

Check your email first. If no notification was received, contact P&T (510-643-7701)and have your order number ready.

Permits, Replacements & Payments

What information is needed to replace a lost annual parking permits?  

Departments must keep records of assigned hang tag and sticker numbers. To request a replacement:

  • Include the lost or stolen permit number in the comments field

  • The original permit will be deactivated and a new one issued

A $35 replacement fee applies per permit.

Can I use Chart-String or Blu Card to pay for an outstanding citation or purchase permit?

No. Campus funds may not be used to pay parking citations or to purchase permits.

Forms & Training

Will the fax IOC (interdepartmental order/charge) form be accepted?  

No, the online department order form replaces the fax IOC order form. Faxed forms will not be accepted.

Training Guide

View the training guide here: https://goo.gl/VG01Mj