Frequently Asked Questions

Frequently Asked Questions

What if I don’t see my department on the order form picklist?

Scroll down to the bottom of the pick list and select “Department not listed”, then enter the department name description.  P&T will review and create a new department or assign to an existing account name.

What do I do if I have more than 2 chart-string for my orders?  

Only 2 chart strings are allowed per order. You will need to submit additional orders.

Can I have  someone else pick up my permit order for me?  

Yes, they must have the order # and Cal ID when they pick up the order from P&T office.

What is the processing time for Dept orders? 

The processing time is up to 3 business days, you will be notified via  email when the order is ready to be picked up.

Can I cancel the order that is already approved?  

There is no cancellation once the order has been processed.  One time exchange or cancellation  exception can be made once manager approval is obtained. Please contact P&T immediately.

I accidentally clicked approve order instead of deny, what do I do?  

Contact P&T immediately.  If the order hasn’t been processed we will cancel the order for you.  We are not able to cancel permit orders that have been approved/processed already.

I clicked deny order that was placed by my department requestor, What do I do?

 A new order must be submitted.

I need to renew permits for next fiscal year but I want to charge to current budget year, Can I do that?  

Yes, departments renewing permits will be given the option to bill permit to current budget year or next budget year.  This option will be enabled in June of each year to allow departments to select budget year.

Can permit orders be mailed to my department?  

No, P&T does not deliver or mail interdept permit orders.  Orders  must be picked up from our office.

Troubleshooting/ technical error?   

1. What browser are you using (IE, Chrome, Firefox)?

2. Have you tried to close your browser, start a new browser and try again?

3. Page Not Loading - Have user check network connection and go to a stable site (ie.

Check your network connection, try a different browser.  If nothing works contact immediately , we will escalate to our technical support team.  

I'm getting an error message for chart string, what do I do?  

The order form validates your chart string.   Check to be sure the information is entered in the correct fields.  Contact your department approver to confirm correct chart string.

I did not receive an email notification for the order I placed.  

Check your spam/junk folder for email notifications. If you still have not received email, contact P&T.  The order form accepts emails only!

Will the fax IOC (interdepartmental order/charge) form be accepted?  

No, the online department order form replaces the fax IOC order form. Faxed forms will not be accepted.

It's more than 3 business days and I have not received a status update on order.  What do I do? 

Check your email for notifications. Call P&T, and have your order number ready if you have not received any email notification on permit order status..

What information is needed to replace a lost annual parking permits?  

Departments are required to keep record of annual permits hang tag and sticker # assigned.  When ordering a replacement, in the comment field reference the lost or stolen hang tag number.  We will need the permit number to deactivate and reissue a new hang tag and sticker.  There is a $35 replacement fee per permit.

Can I use Chart-String or Blu Card to pay for an outstanding citation or purchase permit?

No, campus funds can not be used to pay for citations or for purchasing permits.

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