The University of California, Berkeley

Success Story: Customer Service Representative - Devika Anand

Devika came to us in November of 2008. Since that time she has made herself an invaluable resource for this department. Her cheery attitude, infectious giggle and can do spirit are a breath of fresh air so to speak, in the work place. But don’t let that fool you – when it comes to business she is right on target.
She is always looking for opportunities to learn more and improve her job skills. Her eyes light up when a new task requires that she learn new skills or enhance one of the many skills she already possesses. Her input during problem solving sessions is much appreciated and based on sound logic.
During her 2 ½ years as Customer Service Representative she has risen to every challenge put before her. Not only is she an accomplished CSR she has taken responsibility for the Bear Pass/Clipper Card program and coordinates the program most efficiently.
In addition to her regular duties Devika has also taken over ordering office supplies, running various reports, is back up for API sales processing and acts as assistant to the CSR Supervisor and the Financial Services Analyst as needed. It almost seems like the more you put on her plate to learn the better she likes it.
She has two chickens she received as a present from a friend two years ago which she promptly named Chucky and Bucky that occupy an honored space in her backyard. The office staff is always coming up with recipes on how to cook them as a joke which she laughingly takes in stride. Dogs are one of her favorite animals and she even has a key chain that barks. She enjoys hiking, walking, outdoor recreation, fast cars (BMW Beamers in particular) and shopping. Her future plans include climbing Mission Peak and travel to France, Germany and Italy.
Devika is an extremely intelligent young woman with plans for a successful future. She has completed her BA in Health Care and Business Administration and continues to take classes to further her education. This young lady is going places and is sure to be a force to be reckoned with in the near future.